CUSTOMER SERVICE

     
 

Thank you for visiting BabyWonderland Baby Gifts. We are a baby gifts website company offering a variety of baby gifts for new babies, baby showers and other gift needs. 

We have been in business since 2002 with over 11 years of providing adorable baby gifts for new babies and older kids.  Most of your questions should be answered below.    

If you have any questions, please email us at info@babywonderland.com.

Shipping Options:

SHIPPING FOR HAND-PAINTED FURNITURE & EMBROIDERED BABY GIFTS:

STANDARD SHIPPING :  TAKES APPROXIMATELY 2-3 WEEKS TO RECEIVE FROM THE TIME THE ORDER IS PLACED. SOME PERSONALIZED ORDERS ARE SHIPPED SOONER. 

EXPRESS SHIPPING:  TAKES APPROXIMATELY 6 BUSINESS DAYS TO RECEIVE FROM THE TIME THE ORDER IS PLACED. (GENERALLY, 2-3 DAYS TO PERSONALIZE AND 2-3 DAYS TO SHIP).  PLEASE READ ITEM DESCRIPTION FOR ANY EXCEPTIONS REGARDING TIME FOR PERSONALIZATION.

SHIPPING FOR BABY GIFT BASKETS & PERSONALIZED BABY GIFT BASKETS:

STANDARD SHIPPING :  TAKES APPROXIMATELY 2-3 BUSINESS DAYS TO PERSONALIZE AND 4-8 BUSINESS DAYS TO SHIP BY UPS GROUND.

EXPRESS SHIPPING:  TAKES APPROXIMATELY 2-3 BUSINESS DAYS TO PERSONALIZE AND 2-3 BUSINESS DAYS TO SHIP BY UPS OR USPS. 

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Shipping Multiple Gift Items:  Please be advised that if you are purchasing more than one gift item, they may or may not be shipped together depending on the items you are purchasing.  Because of the size of certain items or that some items take longer to personalize, some items are shipped separately (but each item shipped will have the gift card message on it).   Also, because BabyWonderland.com caries a variety of different baby gifts, some items are shipped directly from our manufacturers.    If you have any questions, please email us at info@babywonderland.com.

Choosing Personalization Options:
Personalization instructions will be displayed for each item in the cart. Follow the instructions, and select your design options from the drop-down boxes: colors, sizes, styles, etc. A text box will be available for you to type in the name, initials, or message to be personalized on the item. Please note: The personalization options for each of our products often varies. Be sure to follow the instructions for each product in your shopping cart carefully, and make sure all options are filled in.

Personalization:
BabyWonderland offers FREE personalization!
Most items are individually hand painted by one of our artists, making your gift even more unique. You choose the name. You choose the design and please state in design box any specific color requests. Please understand that each artist's style may vary slightly.

Turnaround:
For Gift Baskets and non-personalized items, orders are shipped within two business days. Express shipping is generally 2-3 business days. Standard shipping is 4 to 8 business days. We ship products via UPS or USPS Priority Mail. If you would like to know order status, please email us at info@babywonderland.com.

PRIVACY POLICY: Your personal information, such as your name, address, e-mail address, phone number, or credit card information, will not be shared with anyone for any reason, unless required to by law.

Return & Cancellation Policy:
Each order is personalized by one of our artists, and may be subject to their discretion. We may or may not change the placement of a design to accomodate the shape of an item. We may also alter colors on items that are not white.

Because our products are either hand-painted, embroidered or engraved, we cannot accept items for return. Items that are found to be defective in materials or construction, or the personalization is clearly inaccurate (i.e., spelling errors) will be able to be exchanged for a replacement. We are not liable for mistakes made on the customers' part. If a product is defective or damaged, it must be returned or exchanged within 30 days. Please email us before shipping it back. Customer will pay for return shipping on authorized returns. We will provide an RA#, which needs to be written on the outside of the box. Any returns sent without prior authorization may be refused or subject to a re-stocking fee.

If your order was damaged in shipping, hold on to the products and packaging, and contact us immediately. We will report the claim to UPS and replace the item. It's a good idea to open and inspect all items upon receipt. This is to your benefit, since we cannot place claims or accept returns after 30 days.

For painted furniture, please handle your product with care. To clean, use a soft, damp cloth. Avoid greasy substances like hand cream or sun-tan lotion when handling the products. It may damage the paint. Also avoid using any chemical cleaners. For best results, use a very soft disposable cloth.

We no longer ship outside the United States or Internationally.

Most orders can be cancelled, except for express orders, by e-mailing us at info@babywonderland.com. All Cancellations MUST be made within 24 hours from the time you place your order, except for Express orders which may be shipped the same day and therefore can not be cancelled.

In most cases, processing begins within 24 hours of your order. We will do our best to cancel your order within that time. Please include your Order Number in your e-mail.

Payment Options:
We currently accept Visa, MasterCard, Discover, and American Express for all orders online. Our orders are taken from our payment processors VeriSign and Paypal. All credit card transactions are taken on a secure server (SSL).

Personal Check and Money Orders may be used for orders via postal mail.

To order by mail, please email us first at info@babywonderland.com with ordering instructions including product and personalization options you have selected.

We are required to collect sales tax for all orders shipped in New York state.

As always, BabyWonderland appreciates your business, and we will do our best to make your order special. Please be sure to check your personalization options for what you are ordering, and email us at info@babywonderland.com with any questions you may have.

ABOUT US

BabyWonderland has been in business since 2002.  We are located in Long Island, New York.  This online store is a family owned and operated business that takes pride in customer satisfaction. If you have any suggestions regarding our selection of luxury gifts please email us.  We love to hear from our customers. 




























































| Single Designs | Standard Designs |

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